I've registered, now what?
Once you complete registration you will receive a confirmation email. This email will contain an .ics attachment to add the event to your calendar, and a link to join the event. If you did not receive a confirmation email please contact support at email@example.com
Where do the events take place?
The event is hosted in a virtual environment which allows you to view sessions and participate in sessions.
Why is my password not working?
The password is case sensitive. Please make sure you have caps lock on/off where necessary. Follow the steps for Reset Password. If you have done this and the password is still not working, email firstname.lastname@example.org and we will reset the password for you.
How do I join a plenary session?
To join a live plenary session, please ensure you are logged into the event site and click on SESSIONS on the menu bar - then choose the Plenary Stage LIVE! page.
How do I join a concurrent session?
To join a concurrent session, please ensure you are logged into the event site and click on SESSIONS on the menu bar – then choose the Concurrent Session page.
Can I view the Plenary Stage LIVE! from my phone?
Yes, the live stream can be viewed from your phone through a browser.
The video I am watching keeps dropping/poor quality?
We recommend using Google Chrome as the browser of choice. If your stream disconnects, try refreshing the page. If you are still having issues, please check your internet connection.
What if I need more help?
Please contact support at email@example.com